HaruHostHaruHost ("us", "we" or "our") is operated by Raidenku MB, a company registered in Lithuania. We operate the website at https://haruhost.com, the web panel at https://gsm.haruhost.com, the HaruHost software and the online services it connects to (together, the "Service").
This page informs you of our policies regarding the collection, use and disclosure of personal information when you use our Service. We will not use or share your information with anyone except as described in this Privacy Policy.
We use your personal information to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined here, terms used in this Privacy Policy have the same meanings as in our Terms of Service (https://haruhost.com/tos/).
1. Information we collect
Information we collect falls into one of two categories, "voluntarily provided" information and "automatically collected" information.
"Voluntarily provided" information refers to any information you knowingly and actively provide us when using or participating in any of our services.
"Automatically collected" information refers to any information automatically sent by your devices in the course of accessing our products and services.
2. Log data
When you visit our website or use our software, our servers may automatically log the standard data provided by your web browser or device. It may include your device's Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit and other details about your visit.
Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.
3. Personal information
To run the Service, we may use personally identifiable information that can be used to contact or identify you. It may include, but is not limited to, the provider you sign in with, your account ID, your email address and information about your sessions and connections ("Personal Information").
While using our software, the devices and servers you connect to the Service provide us with information needed for communication between our Service and the software you use, such as their IP addresses and ports.
When you run game servers with the Service, it may also process information about your players on your behalf, such as their names, IDs, IP addresses and chat messages. As the operator of those servers, you are responsible for that information.
4. How we use your information
Raidenku MB is the controller of your personal information. We use it to provide the Service under our agreement with you, to meet legal obligations, and for our legitimate interests in running, securing and improving the Service. Where we rely on your consent, you can withdraw it at any time.
5. Payments
Purchases are processed by third-party payment providers acting as merchants of record. They collect and use your payment information under their own privacy policies; we do not receive your full card details. We receive the information needed to provide your purchase, such as your subscription status and the email address used at checkout.
7. Service providers
We may employ third-party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
8. Compliance with laws
We will disclose your Personal Information where required to do so by law or subpoena, or if we believe that such action is necessary to comply with the law and the reasonable requests of law enforcement or to protect the security or integrity of our Service.
9. Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
10. International transfer
Your information, including Personal Information, may be transferred to and maintained on computers located outside of your state, province, country or other governmental jurisdiction, where the data protection laws may differ from those of your jurisdiction. Where we transfer information outside the European Economic Area, we rely on appropriate safeguards required by law.
11. How long we keep your personal information
We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this Privacy Policy.
For example, if you have created an account with us, we may retain your information for as long as your account exists. If your personal information is no longer required for this purpose, we will delete it or make it anonymous by removing all details that identify you.
However, if necessary, we may retain your personal information to comply with a legal, accounting or reporting obligation, or to resolve disputes and enforce our agreements.
12. Your rights
Under data protection law, including the EU General Data Protection Regulation, you have the right to access, correct or delete your personal information, to restrict or object to its use, and to receive a copy of it. To use these rights, contact us at help@support.haruhost.com. You can also complain to a data protection authority, such as the State Data Protection Inspectorate of Lithuania (https://vdai.lrv.lt) or the authority where you live.
13. Links to other sites
Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over, and assume no responsibility for, the content, privacy policies or practices of any third-party sites or services.
14. Children's privacy
The Service is for people aged 18 and over. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.
15. Changes to this Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes are effective when they are posted on this page.
16. Contact us
If you have any questions about this Privacy Policy, contact us at help@support.haruhost.com.